Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Flexible Schedule
Job Description
We are a reputable community-centered establishment located in Hampton, VA, dedicated to providing a warm and welcoming environment for our residents, visitors, and stakeholders. Our commitment to excellence, compassion, and professionalism has positioned us as a trusted leader in the community services sector. We take pride in our collaborative work culture and strive to maintain an atmosphere that promotes respect, care, and continuous improvement.
The role of Concierge is a pivotal front-of-house position that shapes the initial experience of everyone who interacts with our community. As the first point of contact for guests, visitors, and vendors, the Concierge embodies professionali... Show More
The role of Concierge is a pivotal front-of-house position that shapes the initial experience of everyone who interacts with our community. As the first point of contact for guests, visitors, and vendors, the Concierge embodies professionali... Show More
Job Requirements
- High school diploma or equivalent
- prior experience working with the public
- ability to read, write, speak and understand English
- basic computer skills preferred
- comfortable with multi-line telephone systems
- good physical and mental health
- must undergo PPD screening
- interest in the geriatric population
- ability to work independently
- strong communication skills
- tactful and courteous manner
- willingness to perform non-professional duties
- ability to remain calm in emergencies
- cooperative spirit
- willingness to attend mandatory meetings and training
- maintain confidentiality
Job Qualifications
- High school education or equivalent
- must be able to read, write, speak and understand the English language
- prior experience in working with public
- basic computer skills preferred
- ability to use a multi-line telephone system
- good physical and mental health
- interest in people, especially the geriatric population
- ability to work without close supervision and to follow verbal and written instructions
- tact and courtesy in dealing with staff, residents, their families and visitors
- ability to communicate effectively with all levels of management, employees and outside contacts
- willing to perform non-professional duties
- level-headed in emergency situations
- spirit of cooperation and enthusiasm
- confidentiality maintenance
- attendance at all mandatory company meetings and training sessions
Job Duties
- Receive guests and visitors, having them sign in
- assist visitors in finding resident rooms
- answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members
- announce appointments and arrivals to appropriate staff
- type memos, correspondence, reports, and other documents as requested
- sort mail and distribute appropriately to mailboxes, residents and departments if requested
- create and maintain an atmosphere of warmth, personal interest and positive emphasis
- maintain confidentiality of all pertinent resident information to ensure that resident rights are protected
- be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information
- assemble and maintain admission and information packets
- keep front desk and lobby area neat and organized
- perform any other duties assigned by Business Office Manager or Executive Director
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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