Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Benefits
Dental Insurance
Vision Insurance
Paid Time Off
Job Description
This employment opportunity is with a distinguished residential community that prioritizes exceptional resident services and personalized attention. Known for its commitment to enhancing the living experience, the community provides a warm, welcoming, and well-organized environment for all its residents. The company's philosophy centers on delivering top-tier service that caters to the diverse needs and preferences of its residents, ensuring comfort, convenience, and satisfaction at all times. Whether residents require assistance with day-to-day concerns or access to specific community amenities, the team is dedicated to addressing these with professionalism and care. The community is not only a place to live but... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years experience in hospitality industry
- effective written and verbal communication skills
- proficiency in computer applications including word processing, spreadsheets and email
- punctual and reliable
- valid Florida driver's license for golf cart operation
- ability to lift 30 to 50 lbs
- ability to stand for long periods
- ability to walk and climb stairs
- ability to detect auditory and visual emergency alarms
- ability to respond to emergencies promptly
Job Qualifications
- High school diploma or equivalency preferred
- two or more years' experience in the hospitality industry
- effective written and verbal communication skills
- computer literacy including Word, Excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills
- must be punctual and reliable
- valid Florida Driver's License required for operation of a golf cart on-site
Job Duties
- Identifies and clarifies residents' needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors to provide services within units
- anticipates services required by ascertaining mood and style of residents
- identifies options
- develops itineraries
- improves services by obtaining and evaluating resident observations
- opinions
- and criticisms
- maintains guest privacy and organization reputation by keeping information confidential
- updates job knowledge by participating in educational opportunities
- maintaining personal networks
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests
- exploring opportunities to add value to job accomplishments
- follows safety procedures and maintains a safe work environment
- maintains accurate guest suite calendar and assists residents in making guest suite reservations using the Connect Resident Portal
- inspects guest suites before guests check-in to ensure proper cleanliness and stocking and identifies any issues
- inspects guest suites after check-out to inspect for any damage or missing items
- processes resident payments accurately in ClickPay
- learns and understands building emergency procedures and knows how to execute them quickly and correctly
- documents all incidents and important shift info
- delivers packages and food deliveries to residents' vestibules
- performs additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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