Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
401(k) with Company Match
exclusive discounts
Career growth opportunities
Job Description
The Grand Hotel Golf Resort & Spa, Autograph Collection, is a prestigious luxury resort located on Alabama's stunning Gulf Coast. Nestled on 550 acres of breathtaking natural beauty, the Grand Hotel beautifully blends rich Southern tradition with modern luxury to create an unparalleled guest experience. Recognized as Marriott's Hotel of the Year for the Distinctive Premium Brand, this historic destination is renowned for its exceptional hospitality, charming ambiance, and commitment to service excellence. Guests visiting the resort enjoy a unique combination of scenic views, world-class amenities, and a welcoming environment inspired by Southern charm. The Grand Hotel not only provides... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hospitality or customer service role preferred
- Strong verbal and written communication skills
- Ability to work flexible hours including weekends and holidays
- Basic computer proficiency
- Ability to handle guest concerns with tact and professionalism
- Reliable and punctual
Job Qualifications
- High school diploma or equivalent
- Experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Knowledge of local area and attractions is a plus
- Proficiency with Property Management Systems and hotel software beneficial
- Professional appearance and demeanor
Job Duties
- Welcome guests with a friendly demeanor, anticipating their needs and ensuring a smooth arrival and departure process
- Assist with check-ins, check-outs, and reservations using the Property Management System (PMS) and hotel software
- Provide clear directions and insights about hotel amenities, local attractions, and events
- Identify potential guest concerns and resolve them efficiently, maintaining the highest standards of hospitality
- Stay informed about room layouts, amenities, special promotions, and upcoming events to assist guests effectively
- Arrange transportation, manage billing, and secure dining reservations for a seamless guest experience
- Work closely with other departments to ensure a cohesive and exceptional level of service
- Maintain a polished, professional demeanor while interacting with guests, associates, and vendors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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