Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
voluntary life insurance
401K with employer matching
Paid holidays
Paid Time Off
Job Description
Experience Senior Living Team is a vibrant and dedicated group of professionals who are passionate about empowering seniors to live their lives to the fullest. This team is composed of a diverse mix of creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all united in their mission to make a meaningful difference in the lives of residents, their families, and team members. As part of a senior living community, they emphasize high-quality service, compassion, and personalized care to foster an environment where older adults feel respected, supported, and enabled to enjoy their golden years with dignity and... Show More
Job Requirements
- Experience as a concierge or customer service role preferred
- One to two years working with seniors preferred
- Ability to use independent judgment and discretion
- Strong verbal and written communication skills
- Confidence and patience in interactions
- Efficient time management
- Ability to operate standard office equipment
- Proficiency with technology including computers, tablets, word, internet, email
- Valid driver's license and clean driving record
- Creative and independent thinking
- Innovative problem solving
- Good judgment and emotional intelligence
- Resource identification and allocation
- Ability to support team culture
- Professional appearance
- Ability to work varied schedules including weekends, evenings, and holidays
Job Qualifications
- Experience as a concierge or in a customer service role
- One to two years of experience working with seniors preferred
- Ability to use independent judgment and discretion to make customer-focused decisions
- Strong verbal and written communication skills
- Confidence and patience in all interactions
- Effective time management skills
- Proficiency in operating standard office equipment
- Ability to utilize technology including computers, tablets, word processing, internet, and email
- Valid driver's license and acceptable driving record per company policy
- Creative and independent thinking skills
- Innovative problem-solving abilities
- Good judgment and emotional intelligence
- Resource identification and allocation skills
- Ability to support team culture and work collaboratively
- Professional appearance and punctuality
- Willingness to work varied schedules including weekends, evenings, and holidays
Job Duties
- Serve as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff
- Provide positive and memorable customer service by understanding the customer's identity and needs
- Assist customers with personalized solutions to their requests and concerns
- Answer phone calls promptly within three rings and route calls or relay information appropriately
- Take detailed messages including name, date, time, and return phone number and ensure timely delivery
- Coordinate resident and family services such as dry cleaning, grocery delivery, dinner reservations, beauty services, event tickets, and transportation
- Follow up after services to confirm satisfaction
- Connect with new residents and families within the first week to welcome them and explain concierge services
- Provide information and direction to community resources
- Manage the community transportation schedule, monitor sign-up sheets, and confirm arrangements
- Liaise between culinary department and guests for meal reservations and provide confirmations
- Make reminder calls for residents regarding dining and community events
- Maintain security procedures including monitoring sign-in and sign-out logs
- Keep reception, lobby, and welcome area clean, safe, and organized
- Receive, sort, and deliver mail and packages
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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