Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
STD/LTD
Life insurance
401K with employer matching
Paid holidays
Paid Time Off
Job Description
Experience Senior Living Team is a dynamic and passionate organization dedicated to enriching the lives of older adults by empowering them to live life to the fullest. This team is composed of a diverse group of professionals including creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers. Each team member plays a crucial role in making a positive and lasting impact on the lives of residents, their families, and fellow team members. The organization prides itself on fostering a supportive, innovative, and caring environment where the physical, emotional, and social needs of seniors are met with utmost respect,... Show More
Job Requirements
- Experience as a concierge or experience in a customer service role is preferred
- One to two years of working with seniors preferred
- Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving
- Ability to communicate verbally, in writing, and through pictures when necessary
- Able to exude confidence and patience with all interactions
- Ability to manage time efficiently
- Able to operate standard office equipment
- Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email
- The position may require driving responsibilities
- must possess a valid driver’s license with an acceptable driving record per company's Motor Vehicle Policy
- Able to think creatively and independently to meet worthwhile objectives
- Able to be innovative to create and generate solutions
- Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues
- Able to use reason, even when dealing with emotional topics
- Identifies, obtains, and effectively allocates the resources required to achieve applicable goals
- Able to relate to routine operations in a manner that is consistent with existing solutions to problems
- Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results
- Expected to be punctual, neat, clean, and professional in appearance
- Ability to work varied schedules to include weekends, evenings, and holidays
Job Qualifications
- Experience as a concierge or in a customer service role
- One to two years of experience working with seniors
- Strong verbal and written communication skills
- Ability to operate standard office equipment and use technology effectively
- Valid driver’s license with a clean driving record if driving responsibilities are assigned
- Ability to handle multiple tasks with patience and confidence
- Good problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Professional appearance and punctuality
- Flexibility to work varied schedules
Job Duties
- Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff
- Has a solid understanding of who the customer is and provides a level of service that is positive and rememberable
- Understands the customer's needs, requests and/or concerns and assists in providing them with personalized solutions
- Answers the phone within 3 rings
- determine the nature of the call to either relay information or route the call as appropriate
- Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call
- Ensures the message is received by the intended person in a timely manner
- Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running
- The Concierge will follow up after services were rendered to confirm that all was satisfactory
- Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community
- Answers questions and directs appropriately to nearby community resources
- Coordinates the community's transportation schedule
- This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer
- Provide written confirmation to all parties to ensure a smooth and pleasant experience
- Serves as a liaison between the culinary department and guest meal reservations
- Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience
- Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year
- Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs
- Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations
- Receive and sort incoming mail
- Deliver mail as appropriate
- Receive and log all packages that arrive at the community
- May perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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