Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Flexible Schedule
team environment
Employee Discounts
Professional development opportunities
Job Description
The Golden State Warriors, a renowned professional basketball team based in San Francisco, California, are seeking enthusiastic and dedicated Concierges to enhance the guest experience at the iconic Chase Center. The Warriors organization is celebrated not only for its successes on the court but also for its commitment to delivering exceptional service to fans and guests during games, concerts, and other major events held at the state-of-the-art venue. Chase Center is a multi-purpose arena that hosts a wide array of sporting events, concerts, and entertainment experiences, making it a vibrant hub for visitors and locals alike. This part-time role offers... Show More
Job Requirements
- ability to lift/carry/push/pull up to 30 lbs
- ability to stand/walk for long periods of time
- ability to sit or stand in an enclosed space (i.e., an elevator) and travel in upper and lower levels multiple times during your shift
- work at least 60% of events through the year including Golden State Warriors and Valkyries home games, Chase Center Concerts, and auxiliary events
- non-traditional hours according to the Golden State Warriors and Valkyries home game schedule and Chase Center concerts (days, evenings, nights, weekends, and holidays)
- typical game night shifts are 5:00 pm - 11:00 pm
- typical concert shifts are approximately 5+ hours in length
- work schedules will vary from week to week along with scheduled events
- part-time team members will not be scheduled for every event as scheduling is based on the needs of the department
Job Qualifications
- excellent and engaging interpersonal skills
- high energy, strong detail orientation, and superior work ethic
- ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies
- ability to adhere to proper uniform and grooming standards as defined by Chase Center management
- reliable form of transportation
Job Duties
- assist with access control by checking tickets/credentials/wristbands for those attempting to access restricted areas
- provide consistent, high-level service to returning guests to build positive relationships
- display exceptional ethical standards, professionalism, and integrity at all times, including in high-stress and high-profile environments
- resolve suite and premium ticket holder needs (i.e., wheelchair/escort requests, answer questions, and provide information) to create a fun and seamless guest experience
- respond to and resolve guest feedback in a timely, professional, and empathetic manner
- work as a team to maintain the integrity of the premium locations, and notify management of challenges and concerns
- partner closely with the Ticket Sales groups for specific client needs
- serve as a source of information and FAQs for Chase Center guests
- provide proactive solutions
- respond to calls via radio or voice amplifiers during events and make on the spot decisions regarding arena and guest experience relations policies on management
- work Thrive City & off-site Golden State Warriors and Valkyries events as needed
- other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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