Concierge (Part-Time)

Oakland, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $23.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

competitive pay

Flexible Schedule

team environment

Employee Discounts

Professional development opportunities

Job Description

The Golden State Warriors, a renowned professional basketball team based in San Francisco, California, are seeking enthusiastic and dedicated Concierges to enhance the guest experience at the iconic Chase Center. The Warriors organization is celebrated not only for its successes on the court but also for its commitment to delivering exceptional service to fans and guests during games, concerts, and other major events held at the state-of-the-art venue. Chase Center is a multi-purpose arena that hosts a wide array of sporting events, concerts, and entertainment experiences, making it a vibrant hub for visitors and locals alike. This part-time role offers... Show More

Job Requirements

ability to lift/carry/push/pull up to 30 lbs
ability to stand/walk for long periods of time
ability to sit or stand in an enclosed space (i.e., an elevator) and travel in upper and lower levels multiple times during your shift
work at least 60% of events through the year including Golden State Warriors and Valkyries home games, Chase Center Concerts, and auxiliary events
non-traditional hours according to the Golden State Warriors and Valkyries home game schedule and Chase Center concerts (days, evenings, nights, weekends, and holidays)
typical game night shifts are 5:00 pm - 11:00 pm
typical concert shifts are approximately 5+ hours in length
work schedules will vary from week to week along with scheduled events
part-time team members will not be scheduled for every event as scheduling is based on the needs of the department

Job Qualifications

excellent and engaging interpersonal skills
high energy, strong detail orientation, and superior work ethic
ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies
ability to adhere to proper uniform and grooming standards as defined by Chase Center management
reliable form of transportation

Job Duties

assist with access control by checking tickets/credentials/wristbands for those attempting to access restricted areas
provide consistent, high-level service to returning guests to build positive relationships
display exceptional ethical standards, professionalism, and integrity at all times, including in high-stress and high-profile environments
resolve suite and premium ticket holder needs (i.e., wheelchair/escort requests, answer questions, and provide information) to create a fun and seamless guest experience
respond to and resolve guest feedback in a timely, professional, and empathetic manner
work as a team to maintain the integrity of the premium locations, and notify management of challenges and concerns
partner closely with the Ticket Sales groups for specific client needs
serve as a source of information and FAQs for Chase Center guests
provide proactive solutions
respond to calls via radio or voice amplifiers during events and make on the spot decisions regarding arena and guest experience relations policies on management
work Thrive City & off-site Golden State Warriors and Valkyries events as needed
other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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