Job Overview
Employment Type
Temporary
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Training and Development
Job Description
Marriott International is a global leader in the hospitality industry, known for its commitment to exceptional service and guest satisfaction. Among its distinguished portfolio of brands, Gaylord Hotels stands out as a premier choice for travelers seeking immersive and memorable experiences. The Gaylord Texan Resort and Convention Center, located in Grapevine, Texas, is a sprawling hotel and entertainment complex offering distinctive accommodations, dining, and event spaces. This resort caters to a diverse clientele, including vacationers, business travelers, and event attendees, providing a unique blend of southern hospitality and modern amenities.
The environment at Gaylord Texan Resort is dynamic and fast-pace... Show More
The environment at Gaylord Texan Resort is dynamic and fast-pace... Show More
Job Requirements
- High school diploma or equivalent
- no prior related work experience required
- no supervisory experience required
- no licenses or certifications required
- ability to stand, sit, or walk for long periods
- ability to lift or move objects weighing up to 10 pounds
- willingness to work part-time
- strong interpersonal skills
- ability to communicate clearly in English and Spanish preferred
Job Qualifications
- High school diploma or equivalent
- strong communication skills
- ability to handle multiple guest requests efficiently
- professional and courteous demeanor
- basic knowledge of hotel operations
- ability to maintain confidentiality
- teamwork-oriented mindset
- customer service experience preferred but not required
Job Duties
- Attend to guest requests for special arrangements or services such as transportation, reservations, and laundry by coordinating with appropriate providers
- respond to special needs requests and ensure guest satisfaction
- gather, summarize, and provide information about hotel amenities and local events
- handle, record, and process all guest calls, messages, inquiries, and concerns
- contact relevant departments such as bell services and housekeeping to address guest issues
- review employee shift logs and daily memos and document pertinent information
- monitor seating availability, service, safety, and guest welfare in the club lounge
- report accidents, injuries, unsafe work conditions, and participate in safety training and certifications
- comply with company policies, maintain professional appearance, and protect company assets
- greet and recognize all guests according to company standards, anticipate and meet their service needs, assist guests with disabilities, and express genuine appreciation
- communicate clearly and professionally, prepare and review documents accurately, and answer telephones using proper protocol
- foster positive working relationships and support team objectives
- follow quality assurance standards
- stand, sit, or walk for extended periods
- lift or move objects weighing 10 pounds or less
- perform other reasonable duties as assigned by supervisors
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
No experience required
Job Location
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