Concierge (Overnights included)(Part-Time) - St Paul Collection - Denver, CO
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k plan
Life insurance
short-term disability
Vacation Time
Sick Time
Paid holidays
wellness programs
Continuous education
Job Description
St Paul Collection is a prestigious residential and hospitality establishment located in Denver, Colorado, renowned for its commitment to exceptional service and community engagement. As a part of its diverse team, St Paul Collection offers an inclusive, inspiring work environment that celebrates cultural diversity and prioritizes employee well-being. The institution is dedicated to empowering its employees by providing comprehensive benefits and numerous opportunities for professional growth and personal development. Employment at St Paul Collection is designed to support a balanced work-life scenario, with competitive hourly wages ranging from $18.00 to $23.00, reflecting the value placed on skilled professionals who can... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of concierge or related customer service experience
- Availability to work overnight shifts as scheduled
- Valid driver's license, current automobile insurance, and reliable transportation
- Ability to pass background and credit check
- Pre-employment drug screening
- Employment verification
- Strong communication skills
- Proficient computer skills
- Ability to work effectively in a team-oriented environment
- Positive attitude and high energy
- Knowledge of local attractions and services
Job Qualifications
- Demonstrable experience as a concierge with 2+ years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service orientation while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing, and oral communication skills required
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills
- Excellent attention to detail
- A desire to take initiative and a strong sense of self-motivation
- Highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel
- Experience with HRIS systems
- Must have a valid driver's license, current automobile insurance, and reliable transportation
Job Duties
- Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Overnight shifts are included and scheduled as needed
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises (access doors mainly), which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system (e.g., work orders)
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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