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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k) Plan
Employee assistance program
accident insurance
Job Description
Discovery Management Group is a prominent member of the Discovery Senior Living family of companies, renowned as one of the two largest senior living operators in the United States. With an emphasis on innovation, operational excellence, and lifestyle customization, it manages numerous senior living communities nationwide. The organization is committed to providing exceptional living experiences to more than 6,500 residents, fostering environments that enhance quality of life, independence, and wellness. Discovery Management Group is distinguished by its dedication to both residents and team members, cultivating communities that promote engagement, comfort, and personalized care for seniors. This commitment has positioned the... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Must communicate articulately in English
- Experience with multi-line phones, computers, copy machine, Keytrak device and other technology
- 2+ years of customer service experience required
- Polite, helpful, articulate, responsible and dependable
- Professional references are required
Job Qualifications
- High school diploma or general education degree (GED) required
- Must communicate articulately in English
- Bilingual (Spanish) is desirable but not required
- Experience with multi-line phones, computers, copy machine, Keytrak device and other technology
- 2+ years of customer service experience required, senior living experience highly preferred
- Polite, helpful, articulate, responsible and dependable
- Professional references are required
Job Duties
- Carries out telephone answering and reception duties as required
- Takes messages with pertinent information and communicates messages to the recipient
- Greets residents, visitors, guests and vendors
- Answers inquiries and gives directions
- Copies, collates documents for department directors
- Distributes handouts, calendars and other communications to resident cubbies
- Prepares meal tickets for family, visitors and guests
- Assists residents with sign-ups for activities, outings and events
- Assists residents with work orders for maintenance and housekeeping
- Assists residents with meal orders including pick-up, take-out and room service delivery
- Updates the resident phone list, resident emergency contacts and caregiver information
- Organizes and distributes packages and other deliveries to residents and staff
- Responds to resident emergency pendant pushes and initiates 911/EMS when needed
- Maintains and keeps desk and lobby entry area neat and organized
- Maintains adherence to all company policies and established operating policies and procedures
- Assists and supports the business office director and other department directors
- Direct report to the business office director
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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