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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k Retirement Plan
Life insurance
short-term disability insurance
Paid vacation
Paid sick leave
Paid holidays
wellness programs
Continuing Education
Job Description
St Paul Collection is a distinguished establishment dedicated to fostering an inviting and inclusive environment for both guests and employees. As part of our commitment to diversity and empowerment, we offer a variety of benefits and opportunities designed to inspire and engage every member of our community. Our company culture emphasizes respect, collaboration, and continuous personal and professional development to ensure an enriching experience for all who join us.
The Concierge position at St Paul Collection, specifically during overnight hours, offers a unique opportunity to be the face of exceptional customer service and security during less traditional working hou... Show More
The Concierge position at St Paul Collection, specifically during overnight hours, offers a unique opportunity to be the face of exceptional customer service and security during less traditional working hou... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience as a concierge or in a related hospitality role
- Proven customer service skills
- Strong communication and interpersonal abilities
- Knowledge of local attractions and services
- Proficient computer skills including MS Office and property management systems
- Valid driver’s license and reliable transportation
- Ability to work overnight hours
- Background and credit check
- Pre-employment drug screening
- Employment verification
Job Qualifications
- Demonstrable experience as a concierge with 2 + years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service direction while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing and oral communication skills required
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills, and an excellent attention to detail
- A desire to take initiative and a strong sense of self-motivation, while also being highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
- Must have a valid driver’s license, current automobile insurance and reliable transportation
Job Duties
- Respond promptly to inquiries, requests, and concerns ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises access doors mainly which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system ex work orders
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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