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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $22.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical
Dental
Vision
Paid Time Off
Paid holidays
401k
company match
Job Description
FirstService Residential is a leading property management company specializing in managing luxury residential communities across the United States. With a commitment to delivering exceptional living experiences, the company focuses on enhancing community lifestyles through attentive and professional service. As part of its mission to provide a five-star residential living environment, FirstService Residential places a strong emphasis on the role of the concierge, recognizing it as a vital point of connection between residents, guests, and the extensive amenities and local offerings surrounding each property.
The concierge position at FirstService Residential is designed for individuals with a genuine passion for custome... Show More
The concierge position at FirstService Residential is designed for individuals with a genuine passion for custome... Show More
Job Requirements
- High school diploma or equivalency required
- Degree in hospitality management or business administration strongly desired
- Minimum of one year of high-end or luxury hospitality or property management experience preferred
- Excellent verbal and written communication skills
- Strong organization skills with the ability to manage multiple competing priorities
- Friendly, courteous, and service-oriented with professional distance
- Ability to work independently with minimal supervision
- Must maintain discretion and confidentiality
- Team player with strong work ethic
- Proficiency in Microsoft Office and information system hardware/software
- Ability to type a minimum of 30 words per minute
Job Qualifications
- High school diploma or equivalency
- Degree in hospitality management or business administration strongly desired
- Fluency in one or more foreign languages is a plus
- Minimum of one year of high-end or luxury hospitality or property management experience preferred
- Excellent verbal and written communication skills
- Strong organization skills
- Friendly, courteous, and service-oriented personality
- Ability to work independently with discretion and confidentiality
- Team player with a strong work ethic
- Proficiency in Microsoft Office and information system hardware/software
- Ability to type at least 30 words per minute
Job Duties
- Demonstrates superior customer service at all times and a genuine desire to serve
- Warmly greets and directs residents and guests arriving to or departing from the property
- Maintains an active presence at the front desk
- Monitors and announces visitors and controls access to the property
- Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
- Handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
- Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area
- Maintains familiarity of all community amenities and activities
- Gives directions to amenities and events within the property
- Adheres to Front Desk procedures including completing daily activity reports and incident reports for management
- Responds to emergency situations and ensures professional resolution of resident and guest concerns
- Assists in the training of concierge staff
- Follows safety procedures and maintains a safe work environment
- Performs other job-related duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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