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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $25.00 - $29.00
Work Schedule
On-call
Weekend Shifts
Benefits
Paid holidays
Health savings account
Dental Insurance
Health Insurance
Volunteer time off
Flexible spending account
Employee assistance program
Disability insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Sabbatical
Paid sick time
Vision Insurance
Job Description
Holland Residential is a distinguished leader in the multifamily housing industry known for its commitment to delivering exceptional living experiences in premium residential communities. With a strong presence in various dynamic markets, the company prioritizes providing residents with not only beautifully maintained properties but also unparalleled customer service that fosters community and satisfaction. One of the standout communities under Holland's management is Orlo, a luxury residential community located in the vibrant city of Santa Clara, California. Orlo exemplifies Holland Residential’s commitment to quality and resident satisfaction, offering a range of high-end amenities and thoughtfully designed living spaces suited for diverse... Show More
Job Requirements
- High school diploma or equivalent
- One to two years customer service or hospitality experience required
- Minimum of one year sales experience preferred
- Excellent communication and organizational abilities
- Intermediate to advanced computer skills with MS Office
- Basic office organizational skills including filing and inventory
- Strong interpersonal and diplomacy skills
- Effective verbal and written communication
- Ability to make independent decisions
- Basic to intermediate math proficiency
- Demonstrated initiative and resourcefulness
- Strong customer service focus
- Flexible availability including weekends and holidays
- Ability to lift or move up to 40 pounds
- Ability to use basic office equipment such as computer, telephone, copier
- Valid driver's license and safe driving ability
- Fluency in English both verbal and non-verbal
- Ability to observe and detect signs of emergency situations
- Must wear company uniform as required
Job Qualifications
- High school diploma or equivalent
- Preferred college degree or related coursework
- One to two years of customer service or hospitality experience
- Minimum of one year sales experience preferred
- Excellent communication and organizational skills
- Intermediate to advanced computer literacy including MS Office and internet use
- Basic office organizational skills such as filing and inventory management
- Strong interpersonal skills with ability to develop rapport
- Diplomacy and problem-solving abilities
- Proficient verbal and written communication
- Independent decision-making capabilities
- Basic to intermediate math skills
- Initiative and resourcefulness
- Strong customer service orientation
- Ability to work any day of the week as required
- Valid driver's license and safe driving record
Job Duties
- Meets and greets all visitors and residents, providing customer support and community information
- Provides miscellaneous services and information to residents, manages deliveries
- Acts as a liaison between residents and management, documenting interactions and follow-ups
- Maintains accurate knowledge of community details including pricing, availability, and amenities
- Assists management with marketing initiatives and promotion development
- Regularly inspects community grounds and facilities, recommending improvements
- Adheres to company safety policies and participates in required training
- Handles resident issues promptly with documentation and manager notification
- Develops and participates in leasing programs
- Stays informed on market trends and competitor communities
- Implements resident retention programs and social activities
- Assists in lease renewal processes and documentation
- Ensures compliance with Fair Housing rules and landlord-tenant laws
- Monitors community operating budget guidelines
- Engages with local business and residential communities
- Organizes community recreational and social events
- Maintains positive relationships with administrative and maintenance staff
- Protects confidentiality of resident and company information
- Represents the community professionally and complies with company dress code
- Performs additional duties as directed by the property manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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