Concierge | Full-Time, Luxury Hospitality, Great Hyatt Benefits

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $23.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Colleague rate hotel stays

Wellness/education reimbursement

Job Description

Hyatt is a globally recognized hospitality leader known for its commitment to exceptional guest experiences and personalized service. At the heart of Hyatt's philosophy is the belief that guests choose Hyatt properties because of the dedicated associates who provide caring, attentive, and efficient service. Hyatt takes pride in fostering a work environment that supports career growth, job enrichment, and a collaborative culture. As a part of this prestigious hospitality group, the Alila Napa Valley resort represents a Forbes 4-Star luxury destination situated in the scenic and celebrated wine country of Napa Valley. This resort blends upscale luxury with authentic local... Show More

Job Requirements

Ability to stand and walk for extended periods
Frequent bending, kneeling, reaching, and lifting up to 50 pounds
Comfortable using cleaning equipment and handling cleaning products safely
Flexible availability including weekends, evenings, and holidays
Strong communication skills
Prior experience in luxury guest services preferred
Familiarity with Napa Valley local culture preferred

Job Qualifications

Prior concierge or luxury guest services experience preferred
Familiarity with Napa Valley's food, wine, and cultural scene strongly preferred
Excellent verbal and written communication skills
Strong organizational skills and ability to manage multiple guest needs at once
Positive, guest-first mindset and ability to remain calm under pressure
Flexible availability, including weekends, evenings, and holidays
Knowledge of hotel systems (Opera or similar) a plus
Ability to work independently and as part of a collaborative team

Job Duties

Warmly greet guests and provide attentive, personalized service throughout their stay
Assist with reservations, activity planning, transportation, and special requests
Coordinate VIP services and ensure high-profile guests receive seamless experiences
Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events
Respond to guest inquiries across phone, email, and in-person with efficiency and care
Partner with resort departments to deliver cohesive, elevated guest service
Maintain compliance with resort policies and ensure a welcoming, luxury environment

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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