Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Job Description
Hilton is a renowned leader in the global hospitality industry, celebrated for its commitment to excellence and innovation since its founding in 1919. As a prestigious hotel chain, Hilton offers a diverse portfolio that spans luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With nearly a century of experience, Hilton has consistently delivered top-notch accommodation, world-class service, and outstanding guest experiences for both business and leisure travelers. The company’s dedication to quality and customer satisfaction has made it a trusted household name across the globe.
Hilton's vision "to fill the earth with the light and warmth of... Show More
Hilton's vision "to fill the earth with the light and warmth of... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality is preferred
- Excellent communication skills
- Ability to multitask effectively
- Proficiency in computer and reservation systems
- Knowledge of local area and amenities
- Strong problem-solving skills
- Ability to maintain confidentiality and professionalism
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multi-task and work in a fast-paced environment
- Proficient with booking and reservation systems
- Knowledge of local area attractions and services
- Ability to handle special requests with discretion and professionalism
- Fluency in English, additional language skills a plus
- Team player with a positive attitude
Job Duties
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests, as needed
- Promote company marketing programs and distribute printed materials, as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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