Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Travel opportunities
Job Description
Hilton is a renowned global hospitality company that has been a leader in the industry since its founding in 1919. Known for its innovation, quality, and commitment to guest satisfaction, Hilton operates a diverse portfolio of lodging options, including luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels. Over nearly a century, Hilton has solidified its reputation by consistently delivering exceptional accommodations, superior service, and fantastic amenities that cater to both business and leisure travelers. The brand is recognized worldwide for its dedication to creating remarkable hospitality experiences, and its team members play a pivotal role in maintaining this... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles
- Ability to work flexible hours including weekends and holidays
- Strong communication and organizational skills
- Proficiency in English
- Ability to handle multiple tasks efficiently
- Professional appearance and demeanor
Job Qualifications
- Strong interpersonal and communication skills
- Demonstrated customer service experience
- Ability to remain calm and professional in high-pressure situations
- Familiarity with local area and attractions
- Basic knowledge of reservation and booking systems
- Problem-solving skills
- Positive attitude and team-oriented mindset
- High school diploma or equivalent
- Previous experience in hospitality or concierge services preferred
Job Duties
- Provide information, recommendations and booking services for guest inquiries including directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities inside and outside the hotel for guests
- Respond to special requests for services such as dentists, doctors, child care, florists, etc.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests as needed
- Promote company marketing programs and distribute printed materials as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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