Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
wellness programs
Job Description
Ka La'i Waikiki Beach is a prestigious residential-style resort that spans 38 stories, offering a luxurious blend of comfort, convenience, and Hawaiian-inspired tranquility. Featuring fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool, and heated whirlpools, the resort invites guests to experience the serene beauty of Hawaii in an intimate and peaceful setting. Its spa, inspired by the state's natural landscape, provides a quiet retreat where guests can recharge and rejuvenate. At Ka La'i Waikiki Beach, thoughtful service and attention to detail ensure that guests feel at home and fully immersed in the spirit of the islands.
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Job Requirements
- High school diploma or equivalent
- Proven experience in a customer service role
- Ability to handle multiple tasks simultaneously
- Strong communication skills
- Customer-oriented mindset
- Flexibility to work various shifts
- Japanese language skills preferable
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or concierge services preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Excellent problem-solving abilities
- Fluency in Japanese preferable
- Knowledge of local area and cultural awareness
Job Duties
- Provide information, recommendations and booking services for guest inquiries including directions, outlet hours, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles as requested
- Arrange and confirm recreational, business and dining activities inside and outside the hotel
- Respond to special requests for services including dentists, doctors, child care, and florists
- Respond to guest inquiries and resolve issues in a timely, friendly and efficient manner
- Register VIP guests as needed
- Promote company marketing programs and distribute printed materials
- Provide Japanese language assistance preferably
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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