Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Career development opportunities
Job Description
Palms Casino Resort is a premier luxury hospitality establishment located in the heart of Las Vegas, Nevada. Renowned for its vibrant nightlife, upscale accommodations, and exceptional dining options, Palms Casino Resort offers guests an immersive experience that combines entertainment, relaxation, and world-class service. The resort features an array of amenities that include restaurants, bars, nightclubs, a casino floor, live entertainment venues, and retail shopping, all designed to provide a memorable stay for visitors from around the globe. With a commitment to excellence and guest satisfaction, Palms Casino Resort has established itself as a top destination for travelers seeking an exceptional... Show More
Job Requirements
- minimum 21 years of age
- minimum 1 year experience preferred, performing same or similar job functions in the Vegas market, preferably at mid-level to luxury hospitality resorts
- ability to effectively communicate in English, both written and verbal
- outstanding guest service skills
- excellent verbal and interpersonal skills
- ability to meet or exceed goals, as well as excel in customer service standards
- must be comfortable exchanging names with customers
- ability to maintain a positive and professional demeanor in a fast-paced environment
- high school diploma or equivalent preferred
- able to successfully use computers and calculators
- ability to compute basic mathematical calculations quickly and accurately (add, subtract, multiply and divide numbers)
Job Qualifications
- minimum 21 years of age
- minimum 1 year experience preferred, performing same or similar job functions in the Vegas market, preferably at mid-level to luxury hospitality resorts
- ability to effectively communicate in English, both written and verbal
- outstanding guest service skills
- excellent verbal and interpersonal skills
- ability to meet or exceed goals, as well as excel in customer service standards
- must be comfortable exchanging names with customers
- ability to maintain a positive and professional demeanor in a fast-paced environment
- high school diploma or equivalent preferred
- able to successfully use computers and calculators
- ability to compute basic mathematical calculations quickly and accurately (add, subtract, multiply and divide numbers)
Job Duties
- assist and exceed the guests' needs by asking open-ended questions with the intent of assisting guests with an itinerary
- be knowledgeable and confident about all of the Palms venues and proactively sell Palms restaurants, events, nightlife, merchandise, and experiences
- provide outstanding guest service to all guests with an enthusiastic greeting and engage in friendly conversation, while educating, informing and focusing on each guest to drive performance results
- obtain assigned bank and ensure accuracy of contracted monies
- document and assist with all guest questions, requests, complaints or problems
- maintain confidentiality of guest information and pertinent property data
- remain knowledgeable at all times of all property features, services, and hours of operation
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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