Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $32.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Job Description
The Ritz-Carlton is a renowned luxury hotel brand known for its exceptional service, elegance, and attention to detail. As part of Marriott International's portfolio, The Ritz-Carlton represents the pinnacle of hospitality excellence worldwide, operating over 100 award-winning properties. This establishment prides itself on creating memorable experiences that guests cherish long after their stay, setting global standards in luxury service. The company fosters a culture where creativity, thoughtfulness, and compassion are highly valued among employees, delivering the highest level of care and comfort to guests through a keen commitment to its "Gold Standards." These standards, which include the Employee Promise, Credo,... Show More
Job Requirements
- High school diploma or GED equivalent
- no prior related work experience required
- no previous supervisory experience
- ability to communicate clearly and professionally
- ability to perform physical tasks such as standing walking and lifting up to 10 pounds
- willingness to comply with company policies and safety standards
- availability to work flexible shifts
Job Qualifications
- High school diploma or GED equivalent
- no related work experience required
- no supervisory experience required
- strong communication and customer service skills
- ability to follow company policies and procedures
- ability to maintain confidentiality and protect company assets
- ability to stand sit or walk for extended periods
- ability to move lift carry push pull and place objects weighing up to 10 pounds
Job Duties
- Respond to guest requests for special arrangements or services such as transportation reservations or dry cleaning
- respond to special requests from guests with unique needs and follow up to ensure satisfaction
- gather summarize and provide information to guests about the property and surrounding area amenities including special events and activities
- answer record and process all guest calls messages requests questions or concerns
- contact appropriate individual or department such as Bellperson or Housekeeping as necessary to resolve guest call request or problem
- review shift logs daily memo books and document pertinent information in logbooks
- monitor club lounge for seating availability service safety and well-being of guests
Job Qualifications
Experience
No experience required
Job Location
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