Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k plan
Life insurance
short-term disability
long-term disability
Paid vacation
Paid sick time
Paid holidays
wellness programs
Continuous education
Job Description
NOVEL RiNo is a prominent and dynamic hospitality establishment located in Denver, CO, known for delivering an exceptional guest experience through a blend of modern luxury and community spirit. Situated in the vibrant RiNo neighborhood, this property combines thoughtful design with a strong commitment to inclusivity and empowerment, offering guests and residents a unique and enriching environment. NOVEL RiNo stands out not only for its stunning accommodations and amenities but also for fostering a workplace culture that values diversity, continuous learning, and employee engagement. It’s a place where innovation meets tradition, creating memorable experiences while supporting the growth and well-being... Show More
Job Requirements
- High energy and positive attitude
- Valid driver's license
- Current automobile insurance
- Reliable transportation
- Background and credit check
- Pre-employment drug screening
- Employment verification
Job Qualifications
- Demonstrable experience as a concierge with 2+ years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service direction while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing and oral communication skills
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills, and an excellent attention to detail
- A desire to take initiative and a strong sense of self-motivation, while also being highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
Job Duties
- Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises (access doors mainly), which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system, ex: work orders
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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