Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
comprehensive training
competitive compensation
robust benefits
generous vacation packages
Job Description
Hines is a global real estate investment, development, and management firm renowned for its visionary approach and commitment to excellence. With a legacy that spans over 65 years, Hines has established itself as an industry leader, consistently recognized for its innovative strategies and sustainable practices. The company manages a diverse portfolio worth $93.2 billion, covering various property types including residential living, office spaces, retail outlets, mixed-use developments, logistics centers, and life science projects. Hines' strategic approach integrates local market expertise with global insights, allowing the firm to take calculated risks that align with their core convictions to deliver exceptional value... Show More
Job Requirements
- High school diploma or equivalent from an accredited institution
- two or more years' experience in customer service environment
- strong customer service orientation
- excellent written and verbal communication skills
- ability to work a flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- two or more years' experience in customer service environment
- strong customer service orientation
- excellent written and verbal communication skills
- ability to work a flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- create a welcoming environment for all residents, guests, and short-term stay guests
- support residents with use of luggage carts
- make reservations for residents as needed
- monitor guest traffic and parking garage for team members and vendors
- maintain parking validation log
- monitor security cameras and fire alarm panel
- answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- update the daily log pertaining to any events and report any concerns to management
- assist with resident event coordination
- book freight elevators for move-ins, move-outs, and furniture deliveries
- maintain equipment inventory
- keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- responsible for organizing, coordinating, and implementing various resident services and programs
- act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
- communicate directly to residents using resident app ensuring that responses happen within four business hours
- provide a personalized experience, with emphasis on care and convenience for our future and current residents
- assist with special services offered to Penthouse residents
- engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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