Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan with company match
Job Description
This position is offered by a reputable organization dedicated to providing exceptional personalized services to residents within a managed community setting. The company prides itself on delivering high-quality assistance, ensuring both comfort and satisfaction of the residents they serve. The establishment operates within the hospitality and residential services industry, catering to the unique and diverse needs of its clientele by fostering a welcoming and supportive environment. With a strong commitment to excellence, the company enables a team-oriented culture where outstanding interpersonal and communication skills are highly valued.
The role centers on serving residents by offering comprehensive information and servi... Show More
The role centers on serving residents by offering comprehensive information and servi... Show More
Job Requirements
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years' experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- strong customer service, communication and interpersonal skills required
- ability to lift 30 to 50 lbs
- work in an upright standing position for long periods of time
- walk and climb stairs
- ability to detect auditory and/or visual emergency alarms
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years' experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Identifies and clarifies residents' needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors to provide services within units
- provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
- reminding residents of schedules
- providing support and assistance
- running errands
- personalizing services
- anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
- organizes social events and event planning and arranges services
- improves services by obtaining and evaluating resident observations, opinions, and criticisms
- maintains guest privacy and organization reputation by keeping information confidential
- updates job knowledge by participating in educational opportunities, maintaining personal networks
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- follows safety procedures and maintains a safe work environment
- other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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