Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401K with company match
Training and Development
Job Description
This opportunity is offered by a well-established organization dedicated to resident services within a hospitality or residential community environment. The company prides itself on delivering exceptional customer service with a personalized touch, ensuring that residents receive timely and efficient assistance in various aspects of their daily life. Positioned as a key entity in enhancing residents' living experience, the organization emphasizes professionalism, discretion, and attentiveness to the nuanced needs and preferences of their clientele, fostering a welcoming and supportive community atmosphere.
The role in question is a full-time, non-exempt position primarily focused on serving residents by furnishing information and... Show More
The role in question is a full-time, non-exempt position primarily focused on serving residents by furnishing information and... Show More
Job Requirements
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years’ experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
- ability to lift 30 to 50 lbs
- work in an upright standing position for long periods of time
- walk and climb stairs
- ability to detect auditory and/or visual emergency alarms
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years’ experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Identifies and clarifies residents’ needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors
- provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
- anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
- organizes social events and event planning and arranges services
- improves services by obtaining and evaluating resident observations, opinions, and criticisms
- maintains guest privacy and organization reputation by keeping information confidential
- updates job knowledge by participating in educational opportunities, maintaining personal networks
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- follows safety procedures and maintains a safe work environment
- other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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