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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $18.34
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Health savings account
401(k) with Company Match
Vacation Time
sick leave
Paid holidays
Tuition Reimbursement
Employee assistance program
Employee Discount Program
Training and development programs
Employee Rewards Program
Job Description
Percepta is a distinguished customer service company established in 2000 as a joint venture with TTEC. It specializes in creating customer loyalty for its clients across global markets by delivering first-class support through multiple communication channels and languages. Percepta's core values emphasize humility, service beyond self, continuous improvement, teamwork, and delivering remarkable experiences. These values form the backbone of the company culture, driving every employee to contribute meaningfully and authentically while supporting a diverse and inclusive workforce.
The Mobile App Concierge position based in Melbourne, Florida, offers a unique opportunity to join Percepta in enhancing customer experiences for consumers ... Show More
The Mobile App Concierge position based in Melbourne, Florida, offers a unique opportunity to join Percepta in enhancing customer experiences for consumers ... Show More
Job Requirements
- Associates degree
- Minimum 3-5 years experience in relevant fields
- Excellent communication skills
- Passionate and confident over the phone
- Comfortable with various written communication modes
- Ability to diagnose issues quickly
- Ability to adapt communication style
- Strong customer service and interpersonal skills
- Technological savvy
- Flexible to work 8 AM - 10 PM EST shifts, 5 days a week
Job Qualifications
- Associates degree or equivalent position related experience
- Bachelor’s degree preferred
- Experience in training, public relations, public affairs, sales, marketing, or customer service
- Exceptional customer service skills
- Strong communication skills
- Comfortable with phone, email, text, and written communication
- Ability to diagnose and resolve issues with patience and empathy
- Proficient with technology, software, and social media applications
- Ability to work in a collaborative team environment
- Energetic and positive mindset
- Subject matter expert capability
Job Duties
- Provide an exceptional client experience in every interaction
- Communicate effectively in both verbal and/or written responses to client inquiries
- Provide insightful advice and direct support to consumers in need
- Diagnose issues and provide resolution with teaching and guidance
- Partner with legacy app owners for troubleshooting and resolution
- Educate the client on products and services
- Research and resolve billing or payment issues
- Own the consumer experience from beginning to end
- Make decisions on escalation and issue resolution to delight clients
- Act as a liaison between clients and dealerships
- Participate in projects and tasks assigned by management
- Identify and present innovative ideas and changes to improve the program experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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