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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.00
Work Schedule
Standard Hours
Benefits
wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
health and income protection benefits
Free Meals
Free parking
professional and personal development programs
Networking opportunities
volunteer opportunities
Job Description
MGM Resorts International is a leading global hospitality and entertainment company known for delivering world-class experiences through its diverse portfolio of hotels, casinos, and entertainment venues. Located in Las Vegas, Nevada, MGM Resorts is synonymous with excitement, luxury, and innovation in the hospitality industry. Their commitment to creating memorable stays for guests is reflected in every aspect of their operations, from accommodations to entertainment and amenities. As a major player in the resort and casino industry, MGM Resorts values team members who are enthusiastic, dynamic, and dedicated to exceptional guest service.
The role of a Concierge at MGM Res... Show More
The role of a Concierge at MGM Res... Show More
Job Requirements
- High school diploma or GED
- At least one year of relevant experience in a resort or hospitality setting
- Must be 21 years of age or older
- Strong multitasking abilities across multiple operating systems
- Excellent communication and interpersonal skills
- Ability to handle guest conflict resolution professionally and efficiently
- Commitment to continuous learning about hospitality offerings and procedures
Job Qualifications
- One or more years of prior relevant experience in a similar resort setting, ideally within VIP services, front desk, or concierge
- Participation in industry associations such as the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA highly preferred
- High school diploma or GED
- Must be 21 years of age or older
Job Duties
- Professionally and expeditiously process all guest requests via phone, face to face, text, email, or fax while promoting, up-selling, and cross-selling all MGM Resorts venues including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- Act as a brand ambassador by effectively building relationships and professionally representing the company with vendors and guests
- Multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Commit to ongoing knowledge development of citywide offerings and establish a professional network within the hospitality community
- Stay up to date and knowledgeable on other departments/entities policies and procedures to facilitate the booking process
- May check in and check out hotel guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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