Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $1.00
Work Schedule
Standard Hours
Benefits
wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
Free Meals
Free parking
Health Insurance
Income protection benefits
Professional development opportunities
volunteer opportunities
Job Description
MGM Resorts International, based in Las Vegas, Nevada, is a premier global hospitality and entertainment company renowned for delivering exceptional experiences through its integrated resorts and casinos. With a legacy of excellence in the hospitality industry, MGM Resorts offers diverse opportunities in luxury accommodations, world-class entertainment, dining, and vibrant nightlife. The company is committed to fostering an inclusive environment where innovation and guest satisfaction are at the forefront. As a leader in the entertainment capital of the world, MGM Resorts actively contributes to the dynamic culture and economy of Las Vegas while maintaining a global presence.
The Concierg... Show More
The Concierg... Show More
Job Requirements
- High school diploma or GED
- 1 plus years of prior relevant experience working in a similar resort setting preferred
- must be 21 years of age or older
Job Qualifications
- High school diploma or GED
- 1 plus years of prior relevant experience working in a similar resort setting preferred, ideally within VIP Services, Front Desk, or Concierge
- participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA highly preferred
- must be 21 years of age or older
Job Duties
- Professionally and expeditiously process all guest requests including phone, face-to-face, text, email, or fax communications
- promote, up-sell, and cross-sell all MGM Resorts venues such as amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions
- respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- effectively build relationships and professionally represent MGM Resorts with vendors and guests as a brand ambassador
- multitask using up to 26 operating systems simultaneously to fulfill guest requests
- commit to ongoing knowledge development of citywide offerings and establish a professional network within the hospitality community
- facilitate the booking process for numerous venues while staying up to date on policies and procedures of other departments and entities
- may check in and out hotel guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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