Concierge Manager (Pre - Opening) - Hilton Shah Alam Glenmarie
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $23.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Hilton is a leading global hospitality company renowned for its extensive portfolio that includes luxurious full-service hotels, resorts, extended-stay suites, and mid-priced hotels. With nearly a century of experience in the lodging sector, Hilton has consistently provided business and leisure travelers with exceptional accommodations, service, amenities, and unmatched value. The company is dedicated to maintaining its longstanding tradition of offering remarkable guest experiences worldwide through its diverse global brands. Hilton's vision, "to fill the earth with the light and warmth of hospitality," reflects its commitment to creating welcoming and memorable stays for every guest. The company's culture emphasizes teamwork, excellence,... Show More
Job Requirements
- A degree or diploma in hotel management or equivalent
- front office supervisory experience in the hotel, leisure or retail sector
- strong commercial awareness and sales capabilities
- excellent leadership skills, inter-personal and communication skills
- a passion for delivering exceptional levels of guest service
- excellent grooming standards
Job Qualifications
- A degree or diploma in hotel management or equivalent
- front office supervisory experience in the hotel, leisure or retail sector
- possess strong commercial awareness and sales capabilities
- excellent leadership skills, inter-personal and communication skills
- a passion for delivering exceptional levels of guest service
- excellent grooming standards
Job Duties
- Supervise daily concierge operations
- set departmental objectives, work schedules, budgets, policies and procedures
- monitor the appearance, standards and performance of the concierge team members with an emphasis on training and teamwork
- ensure team members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
- maximize sales revenues through up-selling and marketing programmes
- monitor guest satisfaction reports and implement actions to improve results
- maintain good communication and working relationships with all hotel areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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