Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Employee Discounts
Flexible Schedule
performance bonuses
Job Description
Our company is a distinguished hospitality provider located in Dallas, TX, specializing in delivering premium concierge services that cater to the unique needs of our diverse clientele. Known for our commitment to excellence, we take pride in cultivating an environment where exceptional guest experiences are paramount and where our team members are empowered to provide personalized and proactive service. Our culture champions innovation, meticulous attention to detail, and a client-first philosophy that ensures satisfaction at every interaction. Serving a vibrant community with a rich array of cultural, entertainment, and business opportunities, we stand at the forefront of concierge services that... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in a concierge or guest services role, preferably in a managerial capacity
- Excellent interpersonal and communication skills
- Strong leadership and team management abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Knowledge of the Dallas area and local attractions is highly desirable
- Proficient with computer systems and reservation software
Job Qualifications
- Proven experience in a concierge or guest services role, preferably in a managerial capacity
- Excellent interpersonal and communication skills
- Strong leadership and team management abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Knowledge of the Dallas area and local attractions is highly desirable
- Proficient with computer systems and reservation software
- High school diploma or equivalent
- A degree in hospitality or related field is a plus
Job Duties
- Manage and supervise the concierge team, including hiring, training, scheduling, and performance evaluations
- Ensure the delivery of outstanding customer service to all guests and residents
- Coordinate and facilitate guest requests such as transportation, reservations, event planning, and local recommendations
- Develop and maintain relationships with local vendors, businesses, and service providers
- Handle guest complaints and resolve issues promptly and professionally
- Maintain accurate records of guest interactions, services provided, and team performance
- Collaborate with other departments to enhance overall guest satisfaction and operational efficiency
- Implement concierge policies and procedures to maintain high standards of service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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