Concierge Manager

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $24.00

Work Schedule

Flexible

Benefits

Paid Time Off

Company-paid Life Insurance

Comprehensive Healthcare

HRA Clarity Card

voluntary benefits

Flexible spending account

education assistance program

401(k) retirement plan

sick leave

Job Description

We are a prominent management company specializing in residential property services, committed to providing exceptional experiences for residents, tenants, and property management teams. Our organization has established a reputation for excellence in delivering high-quality service and fostering a welcoming and professional environment. Focused on the upscale residential market, we emphasize integrity, loyalty, passion for service, accountability, transparency, and excellence as our core values. We invest in our team by providing comprehensive support, up-to-date training, and competitive benefits in a dynamic work setting.

The Concierge Manager plays a pivotal role in guiding a multidisciplinary team of concierges comprising full-time, part-time... Show More

Job Requirements

Bachelor’s degree in hospitality business management or related field preferred
Minimum three years of management experience in hospitality retail or customer service
Strong leadership skills and ability to mentor a team
Excellent communication and organizational skills
Ability to interact professionally with high-profile clients
Proficiency in computer applications including Microsoft Office Suite
Familiarity with property management software such as BuildingLink or KeyTrack preferred
Ability to work in a fast-paced residential building environment
Physical ability to lift up to 15 lbs
Commitment to maintaining a polished professional appearance
Willingness to act as a hands-on concierge when necessary

Job Qualifications

Bachelor’s degree in hospitality business management or related field preferred
Three or more years of management experience in hospitality retail or customer service
Strong leadership and team-building abilities
Excellent communication organizational and problem-solving skills
Ability to interact professionally with high-profile residents tenants and clients
High attention to detail and a proactive approach to service
Strong computer literacy including Microsoft Office Suite
Familiarity with BuildingLink KeyTrack or similar property management software is a plus
Multilingual skills are a plus

Job Duties

Supervise and manage a team of concierges ensuring top-notch customer service
Train mentor and develop staff providing ongoing coaching and support
Assist concierges in resolving resident and tenant concerns
Act as a concierge when needed including logging packages answering calls and assisting residents and property management
Ensure proper shift coverage create monthly staff schedules and facilitate team meetings
Maintain a clean and organized front desk and common areas
Monitor and enforce concierge policies and procedures
Keep training up to date for both new and existing team members
Communicate policy and procedure changes to the team
Respond promptly to property management requests and ensure timely issue resolution

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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