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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.80
Work Schedule
Standard Hours
Benefits
Financial wellness perks
401(k)
FSA
HSA
Employer-paid life insurance
AD&D insurance
paid leave
disability programs
Mental Health Resources
Fertility benefits
Paid time off to volunteer
Charitable donation matching
Learning and training programs
Tuition Reimbursement
certification reimbursement
Internal advancement opportunities
Job Description
Related Management Company (RMC) is a premier owner and operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. As a subsidiary of Related Companies, RMC is recognized for setting high standards in workforce, market-rate, and luxury housing, while leading sustainability efforts with many developments pursuing LEED Silver certification or higher. RMC places exceptional emphasis on service, innovative design, and nurturing thriving communities. It fosters growth through internal mobility and leadership development, ensuring a work environment that encourages entrepreneurial spirit and bold thinking. The company is committed to creating an inclusive culture with competitive compensation aligned... Show More
Job Requirements
- High school diploma or equivalent
- Ability to lift to 50 lbs and stand for long periods
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools such as logging systems, CRM platforms, Emails, MS Office tools
- A passion for excellent service and a composed, professional attitude
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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