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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $23.00 - $24.50
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Employee assistance program
401(k)
Job Description
Related Management Company (RMC), a subsidiary of Related Companies, is a premier owner and operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. They set the standard in workforce, market-rate, and luxury housing while leading efforts in sustainability with many developments pursuing LEED Silver certification or higher. RMC’s mission is driven by exceptional service, innovative design, and thriving communities. The company's culture fosters bold thinking and entrepreneurial spirits, promoting growth, internal mobility, and leadership development opportunities. As an equal-opportunity employer, RMC is committed to building an inclusive culture with competitive compensation aligned to experience and... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years experience in hospitality, customer service, or luxury properties
- Ability to use basic digital tools including logging systems, CRM platforms, email, and MS Office
- Ability to lift up to 50 lbs and stand for long periods
- Strong communication skills
- Professional and composed demeanor
- Availability to work Thursday through Monday, 3 pm to 11:30 pm
- Commitment to professionalism and teamwork
- Ability to follow emergency procedures calmly and effectively
Job Qualifications
- High school diploma or equivalent
- 1-3 years experience in hospitality, customer service, or luxury properties
- Strong communication and interpersonal skills
- Ability to use basic digital tools including logging systems, CRM platforms, email, and MS Office
- Ability to lift up to 50 lbs and stand for long periods
- Professional and composed demeanor
- Emotional intelligence
- Customer service orientation
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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