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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $28.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Employee assistance program
401(k)
Flexible spending account
Health savings account
paid leave
Disability program
Mental Health Resources
Fertility benefits
Volunteer time off
Donation matching
Learning and training programs
Tuition Reimbursement
certification reimbursement
Internal advancement opportunities
Job Description
Related Management Company (RMC) is a premier owner and operator of real estate properties, managing hundreds of properties across multiple states and Washington, D.C. As a subsidiary of Related Companies, RMC sets the standard in workforce, market-rate, and luxury housing while leading in sustainability efforts, with many new developments aiming for LEED Silver certification or higher. With a strong focus on exceptional service, innovative design, and thriving communities, RMC fosters growth, internal mobility, and leadership development for its employees. RMC is an equal opportunity employer committed to cultivating an inclusive culture and offering competitive compensation aligned with experience and market... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years experience in hospitality, customer service, or luxury properties preferred
- Comfort using basic digital tools such as logging systems, CRM platforms, emails, MS Office tools
- Ability to lift up to 50 lbs
- Ability to stand for long periods
- Excellent communication and interpersonal skills
- A passion for delivering excellent service
- Ability to remain calm and professional under pressure
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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