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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Dental Insurance
Vision Insurance
Life insurance
employee discount
Employee assistance program
Food provided
Job Description
The Sheraton San Diego Resort is a premier waterfront resort located in downtown San Diego, offering stunning views of the city skyline and San Diego Bay. Known for its vibrant hospitality culture and commitment to guest satisfaction, the Sheraton San Diego Resort provides an environment where both guests and associates feel valued and inspired. With a focus on delivering an elevated guest experience, this resort combines luxurious accommodations, exceptional amenities, and a welcoming atmosphere to create unforgettable stays for its diverse clientele. As a respected member of the Marriott International brand family, the Sheraton San Diego Resort exemplifies high standards... Show More
Job Requirements
- Understand the mission, vision, and goals of the hotel
- must be able to prioritize and work efficiently with limited supervision
- must be detail oriented and able to multi-task efficiently
- must be able to speak and understand and communicate the primary language(s) used in the workplace
- must possess excellent communication, follow up, and organizational skills
- sets high personal performance
- must be proactive and have a creative, positive, and focused attitude
- maintaining confidentiality and sensitive information is essential
- must have the ability to push, pull, bend, squat and lift up to 50 lbs on a regular basis
- safety requirements of PPE as needed for duty assigned and with use of required tools and equipment
- flexible scheduled shifts based on business needs including holidays, nights, and weekends depending on hotel events and functions
Job Qualifications
- Previous experience in concierge, guest services, resort hospitality, or luxury environments preferred
- strong ability to engage guests and identify opportunities to enhance their stay
- comfort with upselling in a relationship-based, consultative manner
- excellent communication and interpersonal skills
- highly organized, adaptable, and able to manage multiple priorities
- polished appearance and warm resort-appropriate presence
Job Duties
- Serve as a warm, engaging presence in the lobby, creating a relaxed and welcoming resort arrival experience
- proactively engage guests to anticipate needs and personalize the stay experience
- deliver service recovery with empathy, creativity, and a guest-first mindset
- act as the primary on-property host for elite loyalty members and property VIPs
- send personalized pre-arrival emails to elite guests highlighting resort experiences, upgrades, and premium offerings
- coordinate recognition moments, amenities, and preferences for elite and repeat guests
- build long-term relationships that drive loyalty and repeat visitation
- serve as a knowledgeable destination expert for the resort and surrounding area
- provide curated recommendations for dining, beaches, activities, wellness, and local experiences
- stay informed on seasonal offerings, special events, and resort programming
- support and help execute lobby activations and resort experiences
- engage guests during activations to promote participation and enhance the overall atmosphere
- promote and upsell studio suites, premium suites, cabanas, and other resort enhancements before arrival and during the stay
- manage inquiries and bookings for studio suite rentals and premium resort spaces
- ensure premium spaces are presented and utilized in alignment with brand and revenue goals
- partner with sales and events teams when applicable
- follow 4 Keys service standards, standard operation procedures, and safety standards
- follow all appropriate policies and procedure while constantly striving to improve all standards of operations
- follow safety and security procedures
- work cohesively with co-workers and all departments as part of a team
- adhere to attendance and reliability standards
- follow all additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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