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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team environment
Equal opportunity employer
Job Description
EDITION Hotels represent a unique blend of luxury, individualism, and exceptional service within the hospitality industry. They combine the visionary expertise of boutique hotelier Ian Schrager with the globally respected service standards of Marriott International. This integration creates a distinct experience that balances polish with personality, perfectionism with individualism, and comfort with charisma and charm. Catering to sophisticated and knowledgeable consumers, the EDITION brand focuses on quality, originality, design, and unparalleled service excellence. The hotels strive to break conventional boundaries, offering guests an attitude and a feeling wrapped in an exceptional package that delights and enchants at every turn.
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Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Strong communication skills
- Ability to follow company policies and procedures
- Commitment to safety training and certifications
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Proven customer service orientation
- Knowledge of safety and security procedures
- Ability to work independently and as part of a team
- Attention to detail
- Professional appearance and demeanor
- Familiarity with hospitality industry standards
Job Duties
- Respond to Residence owners' and guests' requests for visitor information, special arrangements, or services
- Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system
- Lock property entrances when required
- Serve as overnight Residences Concierge and Loss Prevention representative as needed
- Maintain coverage of Concierge area by assisting with breaks of the Concierge team
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate individual or department to resolve issues
- Review and document all incidents in logbooks and report to the next shift
- Escort unwelcome persons from the property discreetly
- Report to scenes of vehicle accidents or thefts
- Call for assistance using proper code responses
- Perform Lobby Ambassador tasks
- Report any incidents, accidents, injuries, and unsafe work conditions to Residences Manager or Director of Residences
- Complete safety training and certifications
- Follow company policies and procedures
- Maintain professional appearance and confidentiality
- Welcome and acknowledge guests according to standards
- Assist individuals with disabilities
- Communicate clearly and professionally
- Develop positive working relationships
- Comply with quality assurance expectations
- Stand, sit, or walk for long periods
- Handle objects up to 10 pounds
- Perform other reasonable duties as requested
- Adhere to service excellence standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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