Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $27.88 - $29.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
Williams Lea by RRD is a globally recognized business support services company with a heritage spanning over 200 years. Specializing in skilled administrative support, document production, presentation design, and marketing and communications services, the company caters to leading businesses, particularly in the legal, financial, and professional services sectors. With a strong presence across North America, the UK, Europe, and Asia Pacific, Williams Lea employs thousands of professionals who collaboratively ensure operational efficiency and effectiveness for their high-profile clients. Williams Lea's rich history combined with its global footprint allows it to deliver world-class solutions while maintaining a people-centered approach, emphasizing quality... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/ Concierge experience
- Previous client service experience essential
- Hospitality & events experience essential
- Excellent written and oral communication skills
- Positive interpersonal skills
- Excellent computer and typing skills, including Excel and Word
- Excellent listening and comprehension skills
- Ability to work independently and in a team
- Professional telephone demeanor
- Ability to work in a fast-paced environment
- Strong organizational skills and attention to detail
- Proven customer service skills
- Ability to communicate effectively with diverse backgrounds
Job Qualifications
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/ Concierge experience
- Previous client service experience essential
- Corporate Meeting room booking experience desirable
- Hospitality & events experience essential
- Excellent written and oral communication skills required
- Positive interpersonal skills required
- Excellent computer and typing skills required, Excel and Word proficiency required
- Excellent listening and comprehension skills required
- Expected to work with guests and visitors to ensure superior satisfaction
- Will be required to take initiative and get creative in resolving guest challenges
Job Duties
- Provide hands on leadership support for Reservations & Concierge team
- Identify problems and issues at the earliest possible moment and solve them
- Monitor performance of staff, provide feedback, coaching and training as required
- Manage team scheduling, holiday, working hours and other admin related issues
- Must have excellent organizational skills and attention to detail
- Must be able to meet deadlines and complete all projects in a timely manner
- Able to make independent decisions that conform to business needs and policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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