Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Parental leave
Adoption assistance
Tuition Assistance
employer/partner discounts
Job Description
Williams Lea by RRD is a global business support services company with over 200 years of experience in delivering world-class business solutions. Specializing in skilled administrative support, document production, presentation design, and marketing and communications services, the company serves a wide range of industries including legal, financial, and professional services. With a strong global presence spanning North America, the UK, Europe, and Asia Pacific, Williams Lea employs thousands of professionals dedicated to helping clients operate more efficiently and effectively. Their comprehensive services range from supporting law firms with critical document production to assisting financial institutions with high-volume print and digital... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years' experience in office services preferably in a legal, banking or large corporate environment
- Experience leading employees in areas of process and policy adherence, and time and absence tracking
- Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously
- Intermediate computer skills required, generally using Microsoft Office
- Familiar with procedures, software and equipment supporting applicable to service lines
- Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills
- Attention to detail with emphasis on accuracy and quality
- Ability to handle sensitive and/or confidential documents and information
- Capable of demonstrating exemplary work ethics and professionalism at all times
- maintains professional demeanor and composure at all customer service interactions
- Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures
- Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment
- Must be self-motivated with positive can-do attitude
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years' experience in office services preferably in a legal, banking or large corporate environment
- Experience leading employees in areas of process and policy adherence, and time and absence tracking
- Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously
- Intermediate computer skills using Microsoft Office
- Familiarity with procedures, software and equipment supporting applicable service lines
- Excellent verbal and written communication skills
- Strong attention to detail focusing on accuracy and quality
- Ability to manage sensitive and confidential information
- Demonstrated professionalism and work ethic
- Independent decision-making and problem-solving abilities
- Understanding of escalation processes
- Ability to work in a diverse and fast-paced team environment
- Self-motivated with a positive attitude
Job Duties
- Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
- Communicate with direct reports, manager and client on job or deadline issues
- Immediately escalate operational problems or issues to Supervisor or Manager
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
- Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates
- Ensure team provides outstanding service to client, while building strong customer relationships
- Produce required reports on schedule
- Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
- Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
- Assess incoming requests selecting the best equipment and/or resources for successful completion
- Make sure team follows standard operating procedures
- Train new employees on policies and procedures
- Load copiers with paper and toner as needed
- Maintain all logs and reporting documentation as required
- Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc.
- Must be able to lift up to 50 lbs. on a regular basis
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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