Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $27.88 - $29.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
Williams Lea by RRD is a renowned global business support services company with a rich legacy spanning over 200 years. The company excels in providing world-class business solutions across various industries, with a strong focus on legal, financial, and professional services sectors. As a people-powered organization, Williams Lea operates worldwide with thousands of employees in North America, the UK, Europe, and Asia Pacific, offering skilled administrative support, document production, presentation design, and marketing and communications services to its clients. The company prides itself on being the behind-the-scenes team that ensures smooth and efficient operations, whether it's supporting law firms with... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/ Concierge experience
- Previous client service experience essential
- Hospitality & Events experience essential
- Excellent written and oral communication skills
- Positive interpersonal skills
- Excellent computer and typing skills, including Excel and Word
- Strong organizational skills
- Ability to work independently and in a team
- Good problem-solving skills
- Professional telephone demeanor
- Ability to work in a fast-paced environment
- Must be self-motivated with a positive attitude
- Ability to communicate and interact effectively with diverse backgrounds
Job Qualifications
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/ Concierge experience
- Previous client service experience essential
- Corporate Meeting room booking experience desirable
- Hospitality & Events experience essential
- Excellent written and oral communication skills required
- Positive interpersonal skills required
- Excellent computer and typing skills required, Excel and word proficiency required
- Excellent listening and comprehension skills required
- Expected to work with guests and visitors to ensure superior satisfaction
- Will be required to take initiative and get creative in resolving guest challenges
Job Duties
- Provide hands on leadership support for Reservations & Concierge team
- Identify problems and issues at the earliest possible moment and solve them
- Monitor performance of staff, provide feedback, coaching and training as required
- Manage team scheduling, holiday, working hours and other admin related issues
- Must have excellent organizational skills and attention to detail
- Must be able to meet deadlines and complete all projects in a timely manner
- Able to make independent decisions that conform to business needs and policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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