Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $27.88 - $29.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
Williams Lea by RRD is a renowned global business support services company with a rich heritage spanning over 200 years. Specializing in delivering world-class business solutions, Williams Lea focuses on providing skilled administrative support, expert document production, presentation design, and specialized marketing and communications services. The company serves leading clients around the world, particularly in the legal, financial, and professional services sectors. As a people-powered organization, Williams Lea has established a strong presence across North America, the UK, Europe, and the Asia Pacific, employing thousands of professionals dedicated to helping their clients enhance operational efficiency and effectiveness. From supporting law... Show More
Job Requirements
- bachelor's degree or equivalent experience
- minimum 5 years reservations/concierge experience
- previous client service experience essential
- hospitality and events experience essential
- excellent written and oral communication skills required
- positive interpersonal skills required
- excellent computer and typing skills required
- able to work in a fast-paced environment
- self-motivated with positive can-do attitude
- professional telephone demeanor
- proven customer service skills
- ability to communicate and interact effectively with multi-functional and diverse backgrounds
Job Qualifications
- bachelor's degree or equivalent experience
- minimum 5 years reservations/concierge experience
- previous client service experience essential
- corporate meeting room booking experience desirable
- hospitality and events experience essential
- excellent written and oral communication skills required
- positive interpersonal skills required
- excellent computer and typing skills required, excel and word proficiency required
- excellent listening and comprehension skills required
- expected to work with guests and visitors to ensure superior satisfaction
- required to take initiative and get creative in resolving guest challenges
Job Duties
- provide hands on leadership support for reservations and concierge team
- identify problems and issues at the earliest possible moment and solve them
- monitor performance of staff, provide feedback, coaching and training as required
- manage team scheduling, holiday, working hours and other admin related issues
- have excellent organizational skills and attention to detail
- meet deadlines and complete all projects in a timely manner
- make independent decisions that conform to business needs and policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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