Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.88 - $29.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
Williams Lea by RRD is a renowned global business support services company with a distinguished legacy that spans over 200 years. Specializing in delivering expert administrative support, document production, presentation design, and marketing and communications services, Williams Lea serves leading companies worldwide, particularly within the legal, financial, and professional services sectors. With a truly people-powered approach, the company operates in multiple regions including North America, the United Kingdom, Europe, and Asia Pacific, employing thousands of skilled professionals dedicated to enhancing operational efficiency and effectiveness for their clients. Whether it is supporting law firms with critical document production or assisting financial... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/ Concierge experience
- Previous client service experience
- Hospitality and events experience
- Excellent written and oral communication skills
- Positive interpersonal skills
- Excellent computer and typing skills
- Excel and Word proficiency
- Excellent listening and comprehension skills
- Ability to work in a fast-paced environment
- Self-motivated with positive attitude
- Ability to work well in a team environment
- Good problem-solving skills
- Professional telephone demeanor
Job Qualifications
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/ Concierge experience
- Previous client service experience essential
- Corporate Meeting room booking experience desirable
- Hospitality & Events experience essential
- Excellent written and oral communication skills required
- Positive interpersonal skills required
- Excellent computer and typing skills required, Excel and word proficiency required
- Excellent listening and comprehension skills required
- Expected to work with guests and visitors to ensure superior satisfaction
- Will be required to take initiative and get creative in resolving guest challenges
Job Duties
- Provide hands on leadership support for Reservations & Concierge team
- Identify problems and issues at the earliest possible moment and solve them
- Monitor performance of staff, provide feedback, coaching and training as required
- Manage team scheduling, holiday, working hours and other admin related issues
- Must have excellent organizational skills and attention to detail
- Must be able to meet deadlines and complete all projects in a timely manner
- Able to make independent decisions that conform to business needs and policy
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a management level
- Good written and verbal communication skills
- Must work well in a team environment
- Ability to work in a fast-paced environment
- Professional telephone demeanor
- Must be self-motivated with positive can-do attitude
- Proven customer service skills are required to create, maintain and enhance client service relationships
- Must be able to communicate and interact effectively with multi-functional and diverse backgrounds
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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