Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.76 - $24.42
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
team environment
Job Description
Lifespace Communities is a leading non-profit provider of senior living communities, with headquarters located in West Des Moines, Iowa, and Dallas, Texas. As one of the largest senior living providers in the nation, Lifespace is proud to employ over 4,100 team members and serves more than 5,400 residents. The organization is dedicated to creating vibrant, welcoming communities where individuals are empowered to live their aspirations, pursue meaningful experiences, and receive compassionate, personalized care. Lifespace has a rich history spanning over 40 years of success, continuously evolving and growing to meet the needs of its residents and team members alike.
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Job Requirements
- High school diploma or equivalent required
- hospitality or customer service experience preferred
- customer service experience required
- a willingness to learn
Job Qualifications
- High school diploma or equivalent
- customer service experience
- hospitality or customer service experience preferred
- willingness to learn
Job Duties
- Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency
- ensure visitors sign in, validate nature of their visit and notify resident or team member of the visitor
- answer phones and other communication devices promptly and transfer messages to the appropriate party
- clearly communicate emergency information including fire, severe weather, missing person to residents, guests and team members using community procedure
- receive and ensure distribution of mail and other deliveries to the appropriate residents or department
- be knowledgeable of local current attractions or events and offer recommendations and personal services that may include but not be limited to restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc. for residents and visiting guests
- remind residents of scheduled reservations and other events
- assist residents with sign-up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings
- responsible for accepting reservations for use of rooms and for guest rooms per community procedure
- open and close the concierge desk and properly secure all files, keys and equipment
- receive inquiries and release information in accordance with established policies and procedures
- comply with HIPAA regulations surrounding handling and communication of medical and financial information
- ensure guests/visitors abide by existing rules and refuse move-in to persons as directed
- call Safety and Security Officer when assistance is needed
- in absence of safety and security team, direct vendors and emergency vehicle drivers as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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