Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.76 - $24.42
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
team events
Job Description
Lifespace Communities is a prominent non-profit senior living provider headquartered in West Des Moines, Iowa, and Dallas, Texas. With a strong commitment to empowering individuals to live their aspirations, Lifespace operates over numerous retirement communities across the nation and employs over 4,100 team members. Serving more than 5,400 residents, Lifespace has built a reputation for its dedication to creating compassionate, supportive, and engaging living environments for seniors. Their mission revolves around delivering personalized experiences that enrich the lives of residents while promoting growth and development among team members. The community of Beacon Hill, located at 2400 S Finley Road, Lombard,... Show More
Job Requirements
- High school diploma or equivalent
- customer service experience
- willingness to learn
Job Qualifications
- High school diploma or equivalent
- customer service experience
- hospitality or customer service experience preferred
- willingness to learn
Job Duties
- Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency
- ensure visitors sign in
- validate nature of their visit and notify resident or team member of the visitor
- answer phones and other communication devices promptly and transfer messages to the appropriate party
- clearly communicate emergency information including fire, severe weather, missing person to residents, guests and team members using community procedure
- receive and ensure distribution of mail and other deliveries to the appropriate residents or department
- be knowledgeable of local current attractions or events and offer recommendations and personal services including restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning for residents and guests
- remind residents of scheduled reservations and other events
- assist residents with sign-up sheets and filling out community forms such as regular community bus routes, special transportation requests and room set ups for gatherings
- responsible for accepting reservations for use of rooms and for guest rooms per community procedure
- open and close the concierge desk and properly secure all files, keys and equipment
- receive inquiries and release information in accordance with established policies and procedures
- comply with HIPAA regulations surrounding handling and communication of medical and financial information
- ensure guests and visitors abide by existing rules and refuse move-in to persons as directed
- call Safety and Security Officer when assistance is needed
- in absence of safety and security team, direct vendors and emergency vehicle drivers as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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