Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Horseshoe Casino, a premier casino destination in the Mid-South, has proudly held the number one spot since its inception. Known for its deep understanding of what gamblers desire, Horseshoe offers a rich gaming experience with over 1300 slot and video poker machines, alongside the largest table games area in the South. The casino features a 25-table World Series of Poker themed poker room complete with the WSOP lounge, providing players a high-quality gaming environment. Beyond gaming, Horseshoe boasts Bluesville, a stunning 1400-seat music venue renowned for hosting headline entertainment in a cozy and intimate setting, enhancing the overall guest experience.
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Job Requirements
- Must be able to stand or sit for up to 7 hours per day
- must be able to exert well-paced ability to reach team members and guests timely
- must be able to lift 15 lbs occasionally
- requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability, and visual acuity
- continuous speaking and listening for communications
- continuous near vision and depth perception
- ability to operate computers, printers, phones, fax machines, and other office equipment
- must comply with facility safety rules and regulations
- regular attendance is essential
- ability to work varying schedules including weekends and holidays
- must maintain a healthy, fit appearance and a positive attitude
- maintain friendly, pleasant, and professional demeanor at all times
Job Qualifications
- High school diploma or equivalent
- previous customer service experience
- excellent reading, writing, and oral proficiency in English
- general accounting skills for daily closing procedures
- proficient in computer and office equipment use
- knowledge of spa industry and philosophy preferred
- ability to communicate effectively and professionally
Job Duties
- Provide excellent customer service while making reservations
- greet and get to know all spa guests
- offer personalized service with a positive and professional attitude
- communicate and describe spa offerings and their benefits
- recommend and up-sell services according to guest needs
- handle telephone bookings and guest inquiries with professional etiquette
- manage computer reservations efficiently and accurately
- handle cash, credit card, gift certificates, comps, and room charge transactions
- maintain spa cleanliness and organized work area
- assist in various spa operations as directed by management
- troubleshoot and problem solve when necessary
- participate in special projects and scheduled meetings
- conduct tours and describe spa facilities
- handle multiple tasks simultaneously
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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