Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
Concierge Property Management is an integral part of the Gardner Tanenbaum family of companies, known for exemplary standards in property management and resident services. This organization is committed to delivering exceptional customer experiences and maintaining high levels of responsiveness and professionalism across all property management functions. The company's core mission revolves around fostering welcoming, well-maintained communities where residents feel valued, secure, and at home. Their services encompass a comprehensive suite of property management operations, including customer service, resident relations, and administrative support, an approach that has allowed the company to establish a strong reputation in the residential property management industry.Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in customer service or related field
- Ability to communicate effectively verbally and in writing
- Strong problem-solving skills and patience
- Attention to detail and commitment to confidentiality
- Ability to stand and be present at workstation for extended periods
- Professional appearance and demeanor
- Basic computer skills including work order system usage
- Willingness to assist with flexible scheduling, including evenings and weekends
Job Qualifications
- High school diploma or equivalent
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- Experience in customer service or hospitality preferred
- Ability to maintain confidentiality
- Proficiency with telephone etiquette and work order systems
- Knowledge of local attractions or willingness to learn
- Ability to work independently and as part of a team
- Previous experience in property management is a plus
Job Duties
- Provide the customer with an experience that will always be remembered and with the highest level of responsiveness
- Project an approachable and professional image in personal appearance, manner, and demeanor
- Maintain a work environment of cleanliness and organization
- Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up
- Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist
- Listen and work with residents who present service opportunities that other staff employees cannot resolve
- Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability
- Serve as information liaison to Property Manager
- Follow up with client to assure successful completion
- Maintain consistent presence at workstation
- When so directed, participate in resident organization and functions
- Record reservations for guest and conference/party rooms
- Forward event planning opportunities to Resource Concierge
- Use professional telephone etiquette in handling resident requests
- Use work order system when necessary
- Be knowledgeable of local current attractions or events (concerts, theater, sporting events, special events, and specifically about The Property
- Assist and coordinate with new move-ins as necessary
- Provide administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information. Confidentiality Emphasized
- Assist with package deliveries
- Log receipts of packages delivered for residents and notify residents for pickup
- Provide access control services and remain vigilant of non-residents and their purpose for being on property
- The Concierge will be responsible for answering phone calls, setting appointments for tours, providing basic information the property, assisting with follow up phone calls, and ensuring prospective residents have the opportunity to tour the community
- The Concierge will ensure that all prospective and current residents are welcomed with a warm greeting and excited to call The Presley Apartments their home
- Embrace all core values of the Gardner Tanenbaum family of companies, and all inherent missions, goals, directives, and tasks
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
No experience required
Job Location
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