Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Job Description
Life Time is a premier health and wellness company dedicated to creating a positive and inclusive environment where everyone can achieve their fitness and lifestyle goals. As a nationwide leader in the fitness industry, Life Time operates luxury athletic resorts that combine fitness, wellness, and social experiences. The company prides itself on fostering an inviting, fun, and healthy work environment focused on service excellence and building value-based relationships with members. Through its commitment to diversity, equity, and inclusion, Life Time embraces the unique backgrounds and talents of its employees while maintaining merit-based hiring and promotion practices, ensuring every team member... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Preferred bachelor's degree in hospitality or related field
- Preferred fitness industry knowledge
Job Duties
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- Communicates with members and prospective members via email or phone in a manner aligned with our brand
- Completes administrative duties, club paperwork and cash drawer reconciliation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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