Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
flexible scheduling
Job Description
The hiring organization is a healthcare provider operating multiple clinic locations that focus on delivering comprehensive medical services to diverse patient communities. Known for its commitment to patient-centered care and operational excellence, the organization prides itself on creating a welcoming environment for every individual who walks through its doors. As a reputable health services provider, the institution seeks to support patients not only through clinical interventions but also through exceptional front-desk and administrative support, ensuring each visit runs smoothly from start to finish.
The Concierge I position plays a pivotal role in this healthcare setting. Serving as the ini... Show More
The Concierge I position plays a pivotal role in this healthcare setting. Serving as the ini... Show More
Job Requirements
- Minimum high school diploma or equivalent
- 0-3 years of customer service, office, or patient experience preferred
- basic computer literacy
- data entry (10-key touch)
- basic office software (excel, word)
- customer oriented
- effective communication
- fluent in English
- must be able to speak, read, write, and comprehend the English language
- ability to sit for majority of the shift
- must be able to bend or stoop
- must be able to lift 20 lbs. unassisted
- must have good vision (near acuity and depth perception)
- must be able to periodically work on Saturdays
- may require some local travel between different clinic locations
- must be able to maintain required immunizations as required by the organization
Job Qualifications
- Minimum high school diploma or equivalent
- 0-3 years of customer service, office, or patient experience preferred
- basic computer literacy
- data entry (10-key touch)
- basic office software (excel, word)
- customer oriented
- effective communication
- fluent in English, Spanish is a plus
- must be able to speak, read, write, and comprehend the English language
- ability to sit for majority of the shift
- must be able to bend or stoop
- must be able to lift 20 lbs. unassisted
- must have good vision (near acuity and depth perception)
Job Duties
- Welcomes and greets patients and visitors
- determines the nature of the visit and directs them to their destination
- responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- schedules new and follow-up appointments
- registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- verifies insurance coverage and collects co-payments and fees
- reviews with patients their account balances
- facilitates patient flow by maintaining accurate records of patients' arrival, timely registration, and check-out
- helps resolve basic customer complaints or concerns
- has basic knowledge of patients’ eligibility requirements for the Sliding Fee Scale and other state benefits
- prepares daily encounters and cash collection reports, bank deposit, etc
- transmits information/documents to patients using computer, mail, scanners, fax machines, etc
- maintains confidentiality of medical, personal, and financial information
- cleans and maintains equipment and work area neat to ensure proper functioning and safe working conditions
- performs other tasks as required by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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