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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.05
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
wellness programs
Retirement benefits
Professional development programs
Job Description
The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With over 1.5 million volunteers and countless employees, the Society is deeply committed to advancing cancer research, delivering patient support, advocating for policy changes, and promoting healthy lifestyles to prevent cancer. Their goal is to create a world where cancer is no longer a threat, providing hope and care throughout the cancer journey. The organization values diversity and actively seeks candidates from a wide range of backgrounds, including communities of color, the LGBTQ community, veterans, and people with disabilities. This diversity... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality, guest services, or a related field is preferred
- Excellent communication and interpersonal skills, with a friendly and empathetic demeanor
- Strong organizational and multitasking abilities, with attention to detail
- Proficiency in computer skills, including Microsoft Office Suite and reservation systems
- Proficiency in using multi line telephone systems
- Ability to work independently and as part of a team in a fast-paced environment
- Availability to work flexible hours, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality, guest services, or a related field is preferred
- Excellent communication and interpersonal skills, with a friendly and empathetic demeanor
- Strong organizational and multitasking abilities, with attention to detail
- Proficiency in computer skills, including Microsoft Office Suite and reservation systems
- Proficiency in using multi line telephone systems
- Ability to work independently and as part of a team in a fast-paced environment
- Availability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- Assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
- Provide information about Hope Lodge amenities, services, and local attractions
- Handle guest inquiries, requests, and concerns promptly and professionally
- Maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
- Manage transportation services for guests, including arranging transportation to and from appointments
- Coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- Drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
- Maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
- Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
- Maintain accurate guest records, including check-in/out information, contact details, and special requests
- Process reservations and room assignments in accordance with established procedures
- Assist with administrative tasks such as filing, data entry, and photocopying
- Monitor the lobby area and ensure the safety and security of guests and property
- Implement security protocols and procedures, including guest identification and access control
- Respond to emergencies or incidents promptly and effectively, following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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