Concierge, Hope Lodge Memphis - Evenings (Thursday, Friday, Saturday)
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional Development
Shift Differentials
Job Description
The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. At the heart of its mission, ACS works tirelessly to save lives, celebrate lives, and lead the fight for a world without cancer through research, education, advocacy, and service. With the support of over 1.3 million volunteers and a passionate team of employees, the organization continuously advances cancer prevention and care initiatives, offering hope and critical resources to patients and families affected by cancer across the United States. The culture at ACS is one of inclusivity and diversity, valuing talents... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality, guest services, or related field preferred
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency in Microsoft Office and reservation systems
- proficiency in using multi-line telephone systems
- ability to work evenings, weekends, and holidays
- physical stamina for standing and moving luggage
- ability to respond to emergencies promptly
Job Qualifications
- High school diploma or equivalent
- additional education or training in hospitality management or customer service is a plus
- previous experience in hospitality, guest services, or a related field is preferred
- excellent communication and interpersonal skills with a friendly and empathetic demeanor
- strong organizational and multitasking abilities with attention to detail
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team in a fast-paced environment
- availability to work flexible hours including evenings, weekends, and holidays
- exceptional customer service skills
- strong verbal communication skills
- professional and courteous interpersonal skills
- effective time management skills
- strong problem-solving skills
- attention to detail
- flexibility
- physical stamina for extended standing and moving luggage
- teamwork and collaboration skills
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures ensuring a smooth and pleasant experience
- provide information about Hope Lodge amenities, services, and local attractions
- handle guest inquiries, requests, and concerns promptly and professionally
- maintain a neat and organized front desk area ensuring a welcoming atmosphere for guests
- manage transportation services for guests including arranging transportation to and from appointments
- coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- drive guests to appointments in a safe and courteous manner adhering to traffic laws and regulations
- maintain cleanliness and safety of transportation vehicles performing routine inspections and maintenance as needed
- manage incoming calls, emails, and correspondence directing them to appropriate staff members
- maintain accurate guest records including check-in/out information, contact details, and special requests
- process reservations and room assignments in accordance with established procedures
- assist with administrative tasks such as filing, data entry, and photocopying
- monitor the lobby area and ensure the safety and security of guests and property
- implement security protocols and procedures including guest identification and access control
- respond to emergencies or incidents promptly and effectively following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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