Concierge, Hope Lodge - Friday & Saturday (Evenings)

North Charleston, SC, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $19.00

Work Schedule

Weekend Shifts

Fixed Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Retirement benefits

wellness programs

Professional development programs

Job Description

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With the involvement of over 1.3 million volunteers and a committed team of employees, ACS is a leader in cancer research, education, advocacy, and patient services. The organization’s mission is to end cancer as we know it for everyone, and it does so by providing life-saving support in communities across the country. ACS values diverse backgrounds and experiences among its staff to better serve the needs of various populations, ensuring inclusivity and empathy in every aspect of its work.
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Job Requirements

High school diploma or equivalent
Previous experience in hospitality, guest services, or a related field is preferred
Excellent communication and interpersonal skills, with a friendly and empathetic demeanor
Strong organizational and multitasking abilities, with attention to detail
Proficiency in computer skills, including Microsoft Office Suite and reservation systems
Proficiency in using multi line telephone systems
Ability to work independently and as part of a team in a fast-paced environment
Availability to work flexible hours, including evenings, weekends, and holidays

Job Qualifications

Additional education or training in hospitality management or customer service is a plus
Exceptional customer service skills
Strong verbal communication skills
Professional and courteous interpersonal skills
Effective time management skills
Strong problem-solving skills
Attention to detail
Flexibility to adapt to changing guest needs
Physical stamina for standing and lifting as required
Teamwork and collaboration skills

Job Duties

Greet guests and visitors with warmth and hospitality upon arrival
Assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
Provide information about Hope Lodge amenities, services, and local attractions
Handle guest inquiries, requests, and concerns promptly and professionally
Maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
Manage transportation services for guests, including arranging transportation to and from appointments
Coordinate transportation schedules and ensure timely pick-up and drop-off for guests
Drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
Maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
Maintain accurate guest records, including check-in/out information, contact details, and special requests
Process reservations and room assignments in accordance with established procedures
Assist with administrative tasks such as filing, data entry, and photocopying
Monitor the lobby area and ensure the safety and security of guests and property
Implement security protocols and procedures, including guest identification and access control
Respond to emergencies or incidents promptly and effectively, following established protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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