Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.59
Work Schedule
Flexible
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs
Job Description
The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded in 1913, ACS has grown into a leader in the fight against cancer, supported by a network of 1.3 million volunteers and employees across the United States. ACS's mission is to save lives, celebrate lives, and lead the fight for a world without cancer through research, education, advocacy, and patient services. The organization has diverse staff backgrounds and experiences, reflecting its commitment to serving all communities effectively and inclusively. ACS provides a collaborative and supportive work environment where... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality, guest services, or a related field is preferred
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team
- availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality, guest services, or a related field is preferred
- additional education or training in hospitality management or customer service is a plus
- excellent communication and interpersonal skills with a friendly and empathetic demeanor
- strong organizational and multitasking abilities with attention to detail
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team in a fast-paced environment
- availability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
- provide information about Hope Lodge amenities, services, and local attractions
- handle guest inquiries, requests, and concerns promptly and professionally
- maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
- manage transportation services for guests, including arranging transportation to and from appointments
- coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
- maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
- manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
- maintain accurate guest records, including check-in/check-out information, contact details, and special requests
- process reservations and room assignments in accordance with established procedures
- assist with administrative tasks such as filing, data entry, and photocopying
- monitor the lobby area and ensure the safety and security of guests and property
- implement security protocols and procedures, including guest identification and access control
- respond to emergencies or incidents promptly and effectively, following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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