Concierge, Hope Lodge - Daytime (Thurs - Fri)
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.59
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Retirement benefits
wellness programs
Paid Time Off
Professional development programs
Job Description
The American Cancer Society is a nationwide, community-based organization dedicated to eliminating cancer as a major health problem. With the support of more than 1.3 million volunteers and a team of passionate employees, the society is committed to saving lives, empowering patients, and improving the quality of life for cancer survivors. They provide critical resources, support services, and conduct extensive research to better understand and combat cancer. As a non-profit organization, they focus on building a diverse and inclusive culture that reflects the communities they serve, emphasizing teamwork, compassion, and commitment to their life-saving mission.
The role of Conc... Show More
The role of Conc... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality, guest services, or related field is preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in computer skills including Microsoft Office Suite and reservation systems
- Ability to work flexible hours including evenings, weekends, and holidays
- Physical stamina to stand for extended periods and lift/move luggage as needed
Job Qualifications
- High school diploma or equivalent
- Additional education or training in hospitality management or customer service is a plus
- Previous experience in hospitality, guest services, or a related field is preferred
- Excellent communication and interpersonal skills, with a friendly and empathetic demeanor
- Strong organizational and multitasking abilities, with attention to detail
- Proficiency in computer skills, including Microsoft Office Suite and reservation systems
- Proficiency in using multi-line telephone systems
- Ability to work independently and as part of a team in a fast-paced environment
- Availability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- Assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
- Provide information about Hope Lodge amenities, services, and local attractions
- Handle guest inquiries, requests, and concerns promptly and professionally
- Maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
- Manage transportation services for guests, including arranging transportation to and from appointments
- Coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- Drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
- Maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
- Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
- Maintain accurate guest records, including check-in/out information, contact details, and special requests
- Process reservations and room assignments in accordance with established procedures
- Assist with administrative tasks such as filing, data entry, and photocopying
- Monitor the lobby area and ensure the safety and security of guests and property
- Implement security protocols and procedures, including guest identification and access control
- Respond to emergencies or incidents promptly and effectively, following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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