Concierge, Hope Lodge - Daytime ( Sunday - Wednesday)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.59
Work Schedule
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional Development
Job Description
The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded more than a century ago, ACS has grown to include a vast network of employees and 1.3 million volunteers who work tirelessly to advance research, provide education, deliver patient services, and advocate for public policies to fight cancer. With a deep commitment to improving the lives of people affected by cancer, the American Cancer Society operates with a culture that values diversity, inclusion, and empowerment to better serve and understand the unique needs of the communities it supports.Show More
Job Requirements
- High school diploma or equivalent
- additional education or training in hospitality management or customer service is a plus
- previous experience in hospitality, guest services, or a related field is preferred
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality, guest services, or a related field is preferred
- excellent communication and interpersonal skills, with a friendly and empathetic demeanor
- strong organizational and multitasking abilities, with attention to detail
- proficiency in computer skills, including Microsoft Office Suite and reservation systems
- proficiency in using multi line telephone systems
- ability to work independently and as part of a team in a fast-paced environment
- availability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
- provide information about Hope Lodge amenities, services, and local attractions
- handle guest inquiries, requests, and concerns promptly and professionally
- maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
- manage transportation services for guests, including arranging transportation to and from appointments
- coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
- maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
- manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
- maintain accurate guest records, including check-in/out information, contact details, and special requests
- process reservations and room assignments in accordance with established procedures
- assist with administrative tasks such as filing, data entry, and photocopying
- monitor the lobby area and ensure the safety and security of guests and property
- implement security protocols and procedures, including guest identification and access control
- respond to emergencies or incidents promptly and effectively, following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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